Last Updated: March 2026

At MB Malik UMZ, your privacy is our priority. This Privacy Policy explains what personal information we collect when you visit mbmalikumz.com or place an order with us, how we use it, and the rights you have over your data. Please read this policy carefully. By using our website, you agree to the practices described below.

1. Who We Are

MB Malik UMZ is a cricket equipment brand based in Sialkot, Punjab, Pakistan. We design, manufacture, and sell premium cricket equipment to customers in Pakistan and internationally through our website at mbmalikumz.com.

For the purposes of this Privacy Policy, MB Malik UMZ is the data controller responsible for your personal information.

  • Website:: mbmalikumz.com
  • Email:: info@mbmalikumz.com
  • Phone number: +92 313 6306672
  • Address:: Sialkot, Punjab, Pakistan

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you register an account, place an order, contact us, or subscribe to our newsletter, you may provide us with:

  • Full name
  • Email address
  • Delivery and billing address
  • Phone number or WhatsApp number
  • Payment information (processed securely by our payment partners — not stored by MB Malik UMZ)
  • Order history and preferences
  • Messages and communications you send to us

2.2 Information Collected Automatically

When you visit mbmalikumz.com, certain information is collected automatically through cookies, log files, and analytics tools:

  • IP address and approximate location
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Pages visited, time spent, and navigation paths
  • Referring website or source (e.g. Google search, social media link)
  • Date and time of your visit

This technical data is collected to help us understand how visitors use our website, identify issues, and improve the user experience. It is not linked to your personal identity unless you have an account with us.

2.3 Information from Third Parties

We may receive limited information about you from third-party platforms if you interact with MB Malik UMZ through social media (such as Facebook, Instagram, or WhatsApp) or click on our advertisements. This information is governed by the respective platform’s own privacy policies.

3. How We Use Your Information

MB Malik UMZ uses the personal information we collect for the following purposes:

  • Order fulfilment:: To process, confirm, pack, and dispatch your order, and to send you shipping and delivery updates.
  • Account management:: To create and manage your customer account on mbmalikumz.com.
  • Customer support:: To respond to your questions, complaints, and return requests via email or WhatsApp.
  • Website improvement:: To analyse how visitors use our website and improve our products, pages, and checkout experience.
  • Marketing communications:: To send you promotional emails or WhatsApp messages about new products, offers, and updates — only where you have consented to receive these.
  • Fraud prevention:: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Legal compliance:: To comply with applicable laws and regulations in Pakistan and, where applicable, in the customer’s country.

MB Malik UMZ does not sell, rent, or share your personal information with third parties for their own marketing purposes. We only share your data with service providers who help us operate our business, as described in Section 5 below.

4. Cookies Policy

4.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your actions and preferences over time, improving your browsing experience.

4.2 Types of Cookies We Use

  • Essential cookies:: Required for the website to function. These include shopping cart cookies, login session cookies, and checkout process cookies. These cannot be disabled without affecting core website functionality.
  • Analytics cookies:: Used to understand how visitors interact with our website — including which pages are visited most, where visitors come from, and how long they stay. We use tools such as Google Analytics for this purpose.
  • Marketing and advertising cookies:: Used to track visitors across websites and show relevant advertisements. If you have seen MB Malik UMZ ads on Google, Facebook, or Instagram, these cookies may have been placed by those platforms.
  • Preference cookies:: Used to remember your settings and preferences, such as language and currency.

4.3 Third-Party Cookies

Our website may use cookies set by third-party services including Google Analytics, Meta (Facebook/Instagram), and our payment processors. These third parties have their own privacy and cookie policies, which we encourage you to review:

  • Google:: https://policies.google.com/privacy
  • Meta (Facebook/Instagram):: https://www.facebook.com/privacy/policy
  • PayPal:: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
  • Stripe:: https://stripe.com/gb/privacy

4.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including the ability to add items to your cart or complete checkout.

For more information on managing cookies in your specific browser, please visit your browser’s help documentation.

5. How We Share Your Information

MB Malik UMZ does not sell your personal data. We share your information only with trusted third-party service providers who assist us in operating our business, and only to the extent necessary for those services:

  • Payment processors:: PayPal, Stripe, Google Pay, and Apple Pay process your payment information securely. MB Malik UMZ does not store payment card details on our servers.
  • Courier and logistics partners:: Your name, address, and phone number are shared with our courier partners (such as TCS, DHL, or local delivery services) solely to fulfil and deliver your order.
  • Website platform:: Our website is hosted on WordPress/WooCommerce. Order and account data is stored on our secure hosting servers.
  • Analytics providers:: Anonymised website usage data is shared with tools such as Google Analytics to help us understand site performance.
  • Legal authorities:: We may disclose your information to law enforcement, regulatory authorities, or courts if required to do so by applicable law, or to protect the rights and safety of MB Malik UMZ or others.

All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws. They are not permitted to use your data for their own purposes beyond the service they provide to us.

6. Data Retention

MB Malik UMZ retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

  • Order records and transaction data are retained for a minimum of 5 years for accounting and legal compliance purposes.
  • Customer account data is retained for as long as your account remains active. If you request account deletion, we will remove your personal data within 30 days, subject to any legal retention requirements.
  • Marketing communications data (email addresses on our mailing list) is retained until you unsubscribe or request removal.
  • Website analytics data is typically retained for 26 months in line with Google Analytics default settings.

7. Data Security

MB Malik UMZ takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

  • Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers.
  • Payment information is processed exclusively by PCI-DSS certified payment processors. We never store, transmit, or have access to your full payment card details.
  • Access to customer data within our organisation is restricted to authorised personnel only.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If you believe your account has been compromised, please contact us immediately at info@mbmalikumz.com.

PART 2 — YOUR RIGHTS

8. GDPR Rights — EU & UK Customers

If you are located in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) and the UK GDPR:

  • Right to Access:: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification:: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure:: You have the right to request deletion of your personal data, subject to certain conditions and legal obligations.
  • Right to Restrict Processing:: You have the right to request that we limit how we use your personal data in certain circumstances.
  • Right to Data Portability:: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller.
  • Right to Object:: You have the right to object to our processing of your personal data for direct marketing or where we rely on legitimate interests.
  • Right to Withdraw Consent:: Where we rely on your consent to process your data (e.g. marketing emails), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@mbmalikumz.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. CCPA Rights — California (USA) Customers

If you are a resident of California, USA, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what categories and specific pieces of personal information we have collected about you.
  • The right to request deletion of your personal information, subject to certain exceptions.
  • The right to opt out of the sale of your personal information. MB Malik UMZ does not sell personal information.
  • The right to non-discrimination — we will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at info@mbmalikumz.com.

10. Pakistan Customers

For customers in Pakistan, this Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. MB Malik UMZ processes your personal data in accordance with applicable Pakistani data protection and consumer protection laws.

If you have any concerns about how your data is handled, please contact us directly at info@mbmalikumz.com. We are committed to resolving any concerns promptly and fairly.

11. Children’s Privacy

MB Malik UMZ does not knowingly collect personal information from children under the age of 13. Our website and services are intended for individuals aged 13 and above.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at info@mbmalikumz.com and we will take prompt steps to delete that information from our records.

12. Third-Party Websites & Links

Our website may contain links to third-party websites, social media platforms, and payment gateways. These websites operate independently of MB Malik UMZ and have their own privacy policies.

We are not responsible for the privacy practices or content of any third-party website. We recommend reviewing the privacy policy of any external website you visit through a link on our site.

13. Marketing Communications

MB Malik UMZ may send you marketing emails or WhatsApp messages about new products, promotions, and cricket equipment news — but only where you have provided your consent to receive such communications.

  • You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.
  • To opt out of WhatsApp marketing messages, simply reply STOP or contact us at info@mbmalikumz.com.
  • Opting out of marketing communications will not affect our ability to send you transactional messages related to your orders (e.g. order confirmation, shipping updates).

14. Changes to This Privacy Policy

MB Malik UMZ reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will update the ‘Last Updated’ date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mbmalikumz.com after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

  • Email:: info@mbmalikumz.com
  • Address:: Sialkot, Punjab, Pakistan
  • Website:: mbmalikumz.com/contact

We aim to respond to all privacy-related enquiries within 5 business days.

Your trust matters to us. MB Malik UMZ is committed to handling your personal data with care, transparency, and respect.